RTO 45723 First Aid in Cairns
Phone: 0412 046 588
Address: Shop 31B Campus Shopping Village, 5-21 Faculty Close
Smithfield, Cairns, QLD, 4878
GENERAL INFO
Student Information Handbook

General Information about First Aid in Cairns

Statistics have shown that nearly 73 % of all required first aid occurs to someone we know. Whether that be a family member or a work colleague, we believe you should be prepared in any situation to apply first aid.

First Aid is the initial care of the sick or injured, until more advanced care can be provided.

The aims of first aid are to preserve life, protect the unconscious, prevent the condition from worsening, and promote recovery, to ensure a safe environment and to give reassurance to the sick or injured.

Our aim is for participants to gain the confidence and skills to undertake the initial management of injuries and illnesses occurring within the workplace, home, recreational and remote settings. With enthusiasm and a true commitment to this subject, our first aid trainers and assessors encourage a positive, competency based learning environment enhanced by a practical, hands-on approach.

Our first aid courses are carried out by trainers who have a medical background, which will ensure that you not only have interesting and relevant content, but your practical session will be conducted by experienced and professional pre-hospital care staff. Some organisations will only teach you what you are assessed on and not a full comprehensive first aid course, our objective is to make our course as interesting as possible and give you as much practical experience as possible. 

We utilise a variety of contextualised scenarios, which allows you to demonstrate your competency in a practical context and then debrief at the end of each session. Scenarios are contextualised to bring realism to a first aid course. We start simply and then build up your skills to allow for better retention and understanding. 

We offer a wide range of Nationally Credited Training Courses. First Aid in Cairns RTO 45723 delivers first aid training courses in Cairns,  tailored to suit your individual needs. This training can be undertaken at your workplace or if this is not suitable at one of our training facilities within close proximity.
 
Training takes place at our training facility at Smithfield Cairns or on your site. 

 GROUP BOOKINGS AVAILABLE

Do you have a group of 8 or more?
Is your group free during the week or only on weekends?
Give us a call to discuss your group's next course, the location (our place or yours) and available group discounts.

WHAT TO WEAR

  • If you wear glasses for reading, please bring these with you
  • If you feel the cold, please bring a light jacket as our training facilities are air-conditioned
We request that appropriate attire be worn (ie a short sleeve polo shirt or round neck t-shirt with long shorts or long trousers). Appropriate attire is required as:
  • you will be performing some of the assessments on the floor. Padding is supplied for kneeling, when performing cardiopulmonary resuscitation (CPR) demonstrations and practical skills on the floor
  • you will be touching and making contact other participants in the course when practicing and demonstrating skills. Other participants will be required to touch and make contact with you too. This will occur in activities such as practicing and demonstrating the recovery position, CPR and bandaging
  • so the Trainer, staff and other participants of the course feel comfortable and at ease
If you attend wearing inappropriate attire, you may be asked to reschedule your course

ADDITIONAL
INFORMATION

  • Payment is to be made prior to commencing your course. This can be done over the phone using your credit card, by bank transfer or in person at the shop (cash, debit card or credit card)
  • Lunch is a 30 minute break. You can bring your own lunch or purchase from one of the shops nearby
  • There is a coffee shop next door or alternatively free instant tea and coffee is available.

 REFUND POLICY

We will refund fees pre-paid for any course (less an administration fee of $10) should the applicant not be able to attend the course.

If the applicant leaves the course for family matters or for other personal reasons, we simply reschedule to a suitable date for both parties. Do note that partially completed courses do not attract refunds.

For more information, do refer to the Student Information Handbook.

 CONSUMER RIGHTS

Under the Standards, we are required to inform persons considering enrolment of their right to a statutory cooling off period. A statutory cooling off period (which is 10 days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactics such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 days of having received a sale contract without penalty.

It must be noted that First Aid in Cairns do not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period is not applicable to our students who have enrolled into a program. For refund options in other circumstances, students must refer to the refund policy.

APPEALS  PROCESS

Appeals are the expression of the dissatisfaction of an assessment result. This would occur when a student has been deemed not yet competent and does not agree with this decision.

There are various grounds for lodging an assessment appeal. These include, but are not limited to:
  • not being fully informed of the assessment process
  • the assessment process is different to that outlined by the Trainer / Assessor assessment process not based on Training Package / Unit of Competence requirements
  • an inappropriate method used to assess the Training Package / Unit of Competence
  • alleged bias of the Trainer / Assessor
  • alleged incompetence of the Trainer / Assessor
  • faulty or inappropriate equipment or facilities

Step 1    You must discuss appealing an assessment outcome and/or the assessment process with your Trainer/Assessor involved. This step must commence within five (5) working days of the assessment outcome being advised. 

Step 2    If still not satisfied, you must appeal in writing to the Director of Education or complete the Assessment Appeal Form and email info@firstaidtrainingcairns.com.au. This should occur within five (5) working days of Step 1.

Step 3    The assessment is to be reviewed by a different Assessor and the results of the review will be summarised on the Assessment Appeals Form. You are to be advised of the appeals outcome within ten (10) working days of Step 2.

Step 4    If still not satisfied with the outcome of the appeal, your appeal is to be reviewed by the Director of Education. The Director of Education will send an acknowledgement letter to you, record the receipt of the Assessment Appeals Form, then review. The Director of Education if necessary, will convene a review panel to thoroughly examine the appeal. You are to be advised of the outcome within ten (10) working days of Step 3.

Step 5   If you are not satisfied with the outcome of this procedure they should be advised of your right to contact the Australian Skills Quality Authority (ASQA) by completing the complaints form at https://www.asqa.gov.au/complaints/getting-started-making-complaint-about-training-provider.

COMPLAINTS PROCESS

Complaints are the expression of the dissatisfaction with the quality or any aspect of the business operations and service, including nuisances, discrimination or similar against another person, inclusive of Participants, Staff and Contractors. The following are examples of issues for which you may lodge a complaint:
  • Enrolment
  • Training delivery
  • Training and / or Assessment
  • Any other activities associated with the delivery of training and assessment services
  • Issues such as discrimination, sexual harassment, participant amenities, theft etc.
We are dedicated to providing a high standard of service. Should you have a complaint or wish to appeal an assessment result, you are encouraged to do so by using the following processes:

1st instance:     You are encouraged to speak immediately with your Trainer. If you are not comfortable addressing the issue with the Trainer you are encouraged to contact the administration staff on the day of training, at the next available break.

Under the Anti-Discrimination Act 1991 - Queensland Government, and also the Work Health and Safety Act 2011 (worksafe.qld.gov.au), it clearly states:

“First, try talking to the person involved if you feel comfortable doing so. Sometimes people just need reminding about their behaviour or to be told when they've stepped over the line.”

2nd instance:     If the issue is not resolved you are encouraged to either speak to or contact in writing the Director of Education by emailing info@firstaidtrainingcairns.com.au.

3rd instance:     If the matter is still not resolved an independent third party will be requested to assist with resolution. Third parties may include relevant training representative(s), legal representative(s) e.g. Anti-discrimination Board or The Police or other relevant personnel or legal representatives.

Outcomes of complaints will be provided to you in writing within fifteen (15) working days of the decision.

In the event that a complaint has been lodged, an Incident and Complaint Form will be completed and forwarded to the Director of Education, even if the situation has been resolved to the satisfaction of all parties. Supporting information will be attached by the Compliance Officer eg notes of discussions, notes of phone calls, copies of emails etc. This documentation will then be logged in the Complaint and Appeal Register and used for the continuous improvement of processes and procedures of First Aide in Cairns.

4th instance:     If you are not satisfied with the outcome of this procedure you should be advised of your right to contact the Australian Skills Quality Authority (ASQA) by completing the complaints form at: https://www.asqa.gov.au/complaints/getting-started-making-complaint-about-training-provider.

Additional independent commercial mediators may also be considered, if mutually agreed by the student and First Aide in Cairns. Eg Resolution Institute or InterMEDIATE
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